Accessibility

Our Commitment to Accessibility

We are committed to being responsive to the needs of all its residents. To do this, we must recognize the diverse needs of all of our residents and respond by striving to provide services and facilities that are accessible to all. As an employer, and a provider of services, we are committed to ensuring our services are provided in an accessible manner.

We promote accessibility through the development of policies, procedures, and practices, and by ensuring they consider people with disabilities. To do this we must ensure the policies, procedures, and practices, address integration, independence, dignity, and equal opportunity.

Accessibility Policy 

Our Accessibility Policy establishes a policy for the Town to govern the provision of its goods and services by employees, agents or volunteers to persons with disabilities. Our employees will be trained in respect of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code. This will include training staff and volunteers in all aspects of Customer Service, establish a feedback process for suggestions and complaints, set policy for support persons, notices of service disruption, accommodation for service animals, formation of documents and make available assistive devices as required.   

View our Integrated Accessibility Standards Policy and Procedures.  

Multi-Year Accessibility Plan

Review our current Accessibility Plan to see what actions we are taking to remove barriers and provide an accessible community. 

2024 - 2029 Multi-Year Accessibility Plan

Other Reports and Plans

• Best Practices for Accessible Event Planning
• 2023 Accessibility Compliance Report 

Recite Me

We have installed Recite Me on this website. Recite Me offers a range of on-demand accessibility solutions to ensure our website is user-friendly for individuals with disabilities, situational challenges, and language needs, through customization and translation options. Simply click on the Recite Me button in the bottom right of any page you are browsing and select the function from the Recite Me Toolbar that will assist you.   

Feedback Process

Should you wish to provide us with a suggestion on how to improve our service:

1. Inform a staff member of the suggestion.
2. The staff member will assist you in filling out the suggestion form, should you require assistance.
3. You will be notified in a timely manner of how the Town will proceed with your suggestion.
4. Our response will include: an explanation of how we will implement the suggestion, a response indicating further investigation or an explanation why we are unable to implement the suggestion.

We welcome all feedback especially on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. All feedback including complaints and suggestions shall be recorded on the Customer Service Feedback form. We ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.   

Request a Document

Please contact us at 519-524-8344 or email if you would like to request a document in an alternative format that takes into account any accessibility needs. We will provide all forms and documents in an alternative format.